Throughout the years, as a starting professional; I've always heard that customer care and the Imperial Valley are unknown to each other like pancakes with ketchup. Yes, it may sound a bit odd but as it is said by many, "don't knock it until you try it". Personally, I've been involved in quite a few industries outside of the valley, as well as, some within the valley. Such Industries, to name a few, expand from the hospitality, non-profit organizations, grocers and even the pharmaceutical corporation.
The problem is that as a previous hospitality professional and customer care affiliate for almost 4 years within the hospitality industry, I acquired an understanding for both the company’s side of things, as well as, the customers side or rather "rants". Like any other individual, the understanding of a rant with a customer service representative can get me different things; either a discount (unknown to many other customers), an exchange of some sorts, and even free tickets to events. My understanding of these simple yet complex situations have let me into other industries with open arms, and as such back in the Imperial Valley. From which I've not only seen PR may hems waiting to happen but also a constant discontent from customers in different industries. More and more this seems too happened and for my discontent even the chambers of commerce from the Imperial Valley don’t seem to really know who award properly for customer care satisfaction. So as a professional specializing in customer care, I'm going to run my own little experiments in different industries within the valley. There are over 50 main industries that need to be reviewed and over 500 businesses within these industries; and quite frankly I'd like to start with the grocery industry. During the following week I will come up with a way to scale this industry in the valley, as well as, actually caring the assessment myself.
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